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John shares some customer care perspectives from South America. After talking to a caller about his perspectives on customer care, they move on to talk about how the decline in customer care quality is a management crisis in the America, and how to help your business avoid this crisis with something John calls a "customer audit".

Doug talks with Jim about some of the tax proposals the American Institute of Certified Public Accountants (AICPA) are proposing to Congress that will remove some of the unfair tax components, such as the so called "marriage penalty", and the Alternative Minimum Tax (AMT). They talk to several callers, one of which asks Doug about filing a return for a company that was formed, but never got going, and another one asks about when the AMT applies to them. Of course, Doug provides excellent answers.

Harold and Jim talk about software programs that allegedly help you get a bank loan. Harold says to spend your money on quality business planning software, and your time developing a good plan. They also talk about some of the financial resources to check out as you seek non-bank debt and equity funding for your small business.

Steve continues the series with Jim on installing a Cost Reduction process in your small business. Steve introduces a list of 14 questions to ask yourself in preparation to begin this process. This process will help you put more on the bottom line of your Income Statement. This may be the best 30 minute investment you've made lately.

Stephanie takes on the daunting task of trying to help Jim (and his audience) get organized. They begin with the perennial new years resolution to be more organized, and then discuss how to make an organizational system work for you. Stephanie helps Jim deal with the "what do I do with all this paper" problem. Remember, being organized helps you create a more professional image, and will contribute to your success.

In this visit, Steve talks with Jim about the concept of privatizing the U.S. Social Security system, and the challenges we face in getting this passed.

Steve's tells Jim how his book uses cartoons to help him tell his story about how to solve business problems from the perspective of children.

He joins Jim to share his vision of what he believes are the critical issues we need to be watching as we move into the 21st century. Gerald says he is not a futurist, but he is a Trends Tracker (in this visit, Gerald tells us the difference).

First visit for Steve. He helps Jim develop the concept of reinventing yourself and your business. They begin talking about the things that get in the way of this process, like preoccupation, not delegating, and lack of focus. They move on to talk about the difference between being an owner and being a victim, and a number of other valuable ways to reinvent yourself and your business. Steve also introduces the radical concept of looking after your employees first, and your customers second.

Russ and Jim continue their discussion on the due diligence process involved in buying a new business. This visit begins a discussion of the 15 most important questions a buyer should ask a seller, how to ask them, and when to ask them.