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Leslie and Jim help small business owners understand the difference between delivering quality service and establishing a quality process.

Andrew talks with Jim about the current regulatory reform attitude in Washington.

Doug and Jim discuss the need to reinvent your business every so often.

First visit for Ron, as he and Jim discuss the lasting impact of Alexander Hamilton, arguably one of the most important of America's Founders.

Beginning his 6th year as a member of Jim's Brain Trust, Rob talks about why we should pay attention to the personality of the person we're selling to, as well as selling fundamentals. Rob calls the "mirroring."

Beginning her 8th year as a member of Jim's Brain Trust, Barbara talks with Jim about how the IRS is focusing on eBay owners tax-paying practices. She also offers some last minute tax tips.

On National Mom & Pop Business Owners' Day, Jim salutes this important group of entrepreneurs, and reflects on how this level of business ownership has and has not changed over the years.

Jim introduces the idea of recognizing Defining Moments in our lives, and the two Jim's discuss what to do when they happen.

Peter and Jim discuss the importance of making sure our mission statement, and any communication with the marketplace, focuses on what's in it for customers. Peter says to say "you" instead of "we."

Kirk talks with Jim about the importance of trust in the marketplace and in our customer relationships.