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What's the difference between good customer service and the customer service experience? Micah Solomon joins Jim Blasingame to talk about why serving customers in a way that makes them loyal is different in the 21st century.

Why is micromanagement a style that doesn't work in the 21st century? Stephen Baum joins Jim Blasingame to identify why micromanagement doesn't fit the the current and future workplace, the pace of the economy or competitive realities.

What will the small business workplace look like in 2020? Bob Kustka joins Jim Blasingame to offer his ideas on some of the ways the workplace will have evolved by the year 2020, including more teleworking, better management and even holograms.

How you deliver the spoken word matters. Renee Grant-Williams joins Jim Blasingame to reveal how you may be derailing success by the way you deliver your message in a job interview or a sales call.

There are several current business tax questions that are going unresolved by Congress, according to Pete Sepp as he joins Jim Blasingame to talk about some of these, including the Alternative Minimum Tax fix, the Bush tax cuts, the research and development deduction, and others.

David Foss joins Jim Blasingame as he broadcasts live from the Association for Financial Technology's 2010 Conference in Orlando. David reveals how his industry serves small businesses through banks, including check and credit card processing, plus accounts receivable financing.

How do you become the "ding" in branding when customers decide to buy something and immediately see a brand in their mind? Jim Blasingame talks about what a small business must do to differentiate itself in The Age of the Customer™.

Don't miss this small business success story, as Luis Arguello joins Jim Blasingame to talk about how he has carved out a niche within a niche and has developed a global reach for his 40 employee company. He also explains how he has used resources from the U.S. government - Ex-Im Bank and the SBA - to help him grow his business.

Talking about small business capital support from the U.S. Government, Jim Blasingame reports from the 2010 Ex-Im Bank's Annual Conference with a message about how a small business can acquire growth capital by incorporating a bank, the SBA and Export-Import Bank.

There is a new franchise acquisition learning center. Joel Libava joins Jim Blasingame to talk about some of the educational resources he has developed for his new Franchise Online University.