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One of the most important elements in successful customer retention is the experience. Jim Blasingame talks about why more than product or price, the reason more customers come back to do business with you is because of the experience they have with your small business.

How are economic conditions in France? Leslie Kossoff joins Jim Blasingame from Paris with a quick report on how the economy is going in France and the reaction to recent attempts to adjust social benefits programs.

Why is it important for small businesses owners to be unstoppable? Gigi Stetler joins Jim Blasingame to talk about how she has overcome extreme professional and financial adversity by assuming the attitude of being unstoppable.

Do you approach a sales call with the CEO differently than when calling on a manager? Sam Reese joins Jim Blasingame to discuss common sales mistakes salespeople make when calling on top-level managers.

The Oct 2010 NFIB report on small business optimism, as Bill Dunkelberg reports with Jim Blasingame indicates that small businesses are still in a recession, based on their attitudes about employment, profits, sales, capital expenditures, etc.

Will the Tea Party upset the political class status quo? Rich Galen joins Jim Blasingame to report on recent Tea Party primary gains and how this movement is impacting both Republicans and Democrats.

Kiplinger reports on politics, regulations, IT and local alliances. Kiplinger's Jim Ostroff joins Jim Blasingame to report on recent primary results, the Tea Party's emergence, Microsoft Windows 7 and local business alliances.

How can you get the most out of the investment you make in employee benefits? Luke Vandermillen joins Jim Blasingame to discuss the results of the Principal 2010 10 Best Companies for Employee Financial Security and what these companies did that you can do.

How can using a simple pause be a way to defuse a potential conflict with customers and others? Nance Guilmartin joins Jim Blasingame to reveal the power of a simple pause when dealing with difficult situations with customers, as well as with employees.

Why is it so hard for small business owners to take a vacation? Jeff Zbar joins Jim Blasingame to talk about the process that small business owners go through in order to take a day or two off, let alone a full vacation.