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Are you practicing 21st century customer service? Ramon Ray joins Jim Blasingame to discuss one of the elements of 21st century customer service as it will be discussed at Ramon's Small Business Tech Summit.

How much damage could be caused by hiring the wrong person for a sales position? Brad Huisken joins Jim Blasingame to reveal how not doing a comprehensive effort in finding a qualified sales person can hurt your business.

Should you be looking for higher quality sales people? Brad Huisken joins Jim Blasingame to report that now may be a good time to upgrade the quality of your sales people by seeing what talent is available.

How big a deal in marketing is being helpful? Alan Maites joins Jim Blasingame to reveal the being helpful to customers is the best way to go viral in the marketplace.

When should you stop selling and start telling your story? Jim Ballard joins Jim Blasingame to talk about how your story, including the story of your business, could be more interesting to customers than your value proposition.

How difficult is it to save your way out of debt? Karen McCall joins Jim Blasingame to identify the steps to take to save your way out of debt without depriving yourself.

Do you know the steps to create your own income/expense plan? Karen McCall joins Jim Blasingame to identify the steps you need to create your own personal income and expense management plan.

Have you claimed the power of planning your financial life? Karen McCall joins Jim Blasingame to describe the power and control that can be acquired by anyone who creates a personal income/expense plan.

Toxic talk within your team impacts performance. Barbara Burke joins Jim Blasingame to discuss how the attitudes of a business' employees can be sensed by customers and therefore, impact performance up or down.

The best business capital comes from customers. John Bradberry joins Jim Blasingame to discuss why customers are the best source of capital because it comes from executing your business model.