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How do you get the attention of a prospect and get some of their time? Tony Rutigliano joins Jim Blasingame to discuss what is new and not new with prospecting in The Age of the Customer™.

What steps have to be taken to pass your business to the next owner? Russ Brown joins Jim Blasingame with tips and best practices on the process of grooming a member of your team to take over your small business when you’re ready to retire.

Learn something about the culture and language when traveling abroad. Diane DiResta joins Jim Blasingame with tips on how to avoid the "Ugly American" moniker, by learning some words of the language and being sensitive to the culture.

What do Americans need to know when speaking to a non-English audience? Diane DiResta joins Jim Blasingame with tips on how to speak to non-English speaking audiences, including with interpreters.

Are you ready to begin "lifelogging?" Adrian Ott joins Jim Blasingame to reveal the concept of "lifelogging" and to explain how technology can help you improve time, organization and expense activity.

Do not let the word "not" get in your way of success. Beverly Inman-Ebel joins Jim Blasingame to talk about how some tiny words, like "not" and "but" can derail your ability to communicate effectively.

The economy is still the most important issue for small business voters. Jim Blasingame reports on a recent Small Business Advocate poll which indicates how important the economy will be in their voting decisions.

In three years you may not care about Facebook or Twitter. Kathy Perry joins Jim Blasingame to encourage small businesses to more about building their own customer communities as the best social media strategy.

Are your employees prepared for the "moment of relevance?" Jim Blasingame talks about his recent Age of the Customer experiences and how three companies in one day succeeded in passing the "moment of relevance by exceeded his expectations.

In The Age of the Customer, relevance trumps competitiveness. Jim Blasingame reveals his "moment of relevance" concept and what every small business has to to do to avoid becoming irrelevant.