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When you raise tax rates on job creators, they invest less. Jim Blasingame talks about the proposed Buffet Rule that would increase taxes on the wealthy, and why small business owners don't agree with paying extra taxes on success.

How far have you gotten in your dreams? Jim Blasingame compares the dreams of pro golfers, small business owners, and the rough reality that they both face in order to find success, against all odds.

Most people don't know how to create a successful partnership. David Gage joins Jim Blasingame to discuss the successful collaborations of partnerships when values, roles and finances are clearly defined and discussed in advance.

Partnerships are better when they're formed organically, not forced. David Gage joins Jim Blasingame to discuss why the most successful way to form a partnerships is to do it with patience and intention, not by forcing people together.

Connecting your business's story to what is relevant to customers. Karen Reisman joins Jim Blasingame with tips on telling customers the story of your business as if you were telling stories about your children.

Connect with customers by telling your business’s story. Karen Reisman joins Jim Blasingame to discuss making deeper connections with customers by telling the “why” story of your business, instead of just what you sell.

Never ask customers to touch your policies or technology unless there is something in it for them. JoAnna Brandi joins Jim Blasingame to explain how policies and technology that serve the business often don't serve our 20/20 customer focus strategy.

How much emotion is involved in successful customer care? JoAnna Brandi joins Jim Blasingame to reveal that paying attention to customer emotions is a big part of a successful 20/20 customer focus strategy, and she identifies what to look for.

What does it take to have a 20/20 focus on customers? JoAnna Brandi joins Jim Blasingame to reveal that asking customers what they want and giving it to them is half of the 20/20 customer focus strategy, and the other half is being innovative.

Using humor with an audience is not the same a telling jokes. Jason Teteak joins Jim Blasingame to discuss the four types of speakers and how the proper use of humor will make your audience feel safe.