The emotional part of 20/20 customer focus
How much emotion is involved in successful customer care? JoAnna Brandi joins Jim Blasingame to reveal that paying attention to customer emotions is a big part of a successful 20/20 customer focus strategy, and she identifies what to look for.
More interviews with JoAnna Brandi
How your management style can promote a positive culture
Recognizing the positives that the pandemic created
Are there pandemic silver linings to be found?
Why right now is a good time to practice your emotional intelligence
Counting your blessings, even in 2020
Articles by JoAnna Brandi
Go To The Beach In Your Mind… Or To The Mountains, The Forest Or The Rocks
JoAnna Brandi offers advice on how to refresh your mind and spirit in just a few minutes each day.
Customer Care – Inside and Out
JoAnna Brandi writes about expanding the concept of Customer Care to include our suppliers and employees.
Set Yourself Up for Success
JoAnna Brandi shares a few exercises that will help you set yourself up for success.
No Guts, No Glory!
JoAnna Brandi offers advice about positive practices and moving past your comfort zone to become great leaders in your business.
7 Tips for Developing a “Practice” of Gratitude and Happiness
JoAnna Brandi lists seven tips for developing a practice of gratitude and happiness that will benefit your small business.