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Are you using the power of "Thank you?" Jim Blasingame reveals the power of forging the Customer Service Alloy of saying thank you to customers in every way possible and at every opportunity.

Is failure necessary for sustained team success? Bruce Piasecki joins Jim Blasingame to reveal the relationship between success and failure as it relates to effective and sustained team building.

Does your team demonstrate these traits? Bruce Piasecki joins Jim Blasingame to reveal the traits of a successful team, including cohesion, integrity, generosity and sustainability.

Our sustainability expert talks about teams. Bruce Piasecki joins Jim Blasingame to report on why the companion to his sustainability book is about team building.

Do you think of relationship capital as important? Ruth Sherman joins Jim Blasingame to talk about the concept of banking relationship capital and why it's important to your professional success.

Is having business relationships a best practice? Ruth Sherman joins Jim Blasingame to talk about the power of professional relationships, how to acquire them and why having them is not only the right thing to do, but a best practice.

Are you leading change or getting run over by it? Judy Galloway joins Jim Blasingame to reveal how the velocity of change is creating chaos, plus advice for the millennial generation.

What will we shop and work in the future? Judy Galloway joins Jim Blasingame with forecasts of trends she is seeing in how consumers shop, plus what the future of work look like, and what that means for small businesses.

How do you take it when an employee tells you they're leaving? Chester Elton joins Jim Blasingame with tips and best practices for how to deal with the news that an employee is taking another job, including how to send them off.

When employees leave, there is a right way to send them off. Chester Elton joins Jim Blasingame to reveal why it's right and valuable for the business to give employees who leave you a proper send-off.