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What people are feeling may be behind what they are saying to you. Jim Ballard joins Jim Blasingame to conduct a role play where the two Jims demonstrate how active listening works, using the EAR approach.

Do you know how to be an active listener? Jim Ballard joins Jim Blasingame to reveal the EAR method of active listening - Explore, Acknowledge, and Respond - and how to use this technique effectively.

The best way to discover customer expectations is to keep your contacts simple. Tim Berry joins Jim Blasingame to reveal the power of simple polling of customers, one question at a time, can keep you connected to what customers are thinking.

Make sure your data serve you, not the other way around. Tim Berry joins Jim Blasingame to talk about how to improve your decision-making process by balancing your instincts and your data.

How religious are you about data? Tim Berry joins Jim Blasingame to reveal the good, bad and ugly parts of using data in your decision-making process.

Chinese central planning has created a false economy and a debt bubble. Gordon Chang joins Jim Blasingame to reveal the evidence that the Chinese government has created a false economy, is headed for collapse, and how this will impact the U.S.

Have the chickens of Chinese central planning come home to roost? Gordon Chang joins Jim Blasingame to report on the many defects in the Chinese economic system and to predict that China is heading for a recession.

Has the Wall Street bubble lasted as long as it can? Jim Blasingame warns small businesses about the inevitable bursting of the Wall Street bubble and how Main Street will become collateral damage.

How much would you pay for the most powerful customer care tool in the world? Jim Blasingame reminds you of something you knew but may have forgotten: "Thank you" are the two most powerful words in the marketplace.

The callback is a powerful sales tool. Jim Blasingame to reveal the concept of a call-back as a sales strategy, and how it can be the difference between staying connected to prospects who need time to decide.