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Stacey Brown Randall joins Jim Blasingame to reveal the direct connection between customer referrals and their experience when they do business with you.

Stacey Brown Randall joins Jim Blasingame to discuss the power of customer experience in getting repeat and referral business, and how to define and develop it in your business.

Deb Calvert joins Jim Blasingame to reveal why the entire organization must be trained and committed to providing customers with all the news that they need to stay informed about your ability to perform.

Deb Calvert joins Jim Blasingame to reveal why the maxim “no news is good news” doesn’t work when keeping customers informed about anything that might become a problem.

Deb Calvert joins Jim Blasingame to discuss why failing to take quick and decisive action when a customer issue or even conflict arises will only allow it to get worse and eventually take down your business.

Jeff Zbar joins Jim Blasingame to report on how his customers are talking to him about business and the pragmatic way people are thinking about investing in reopening.

Jeff Zbar joins Jim Blasingame to report on what it looks like when businesses have to reinvent themselves, as is the case during the pandemic for the music event industry.

Joe Collins joins Jim Blasingame to report on his plans to run against Maxine Waters in California’s 43rd district in 2022, and why that district and the country needs this change.

Joe Collins joins Jim Blasingame to recommend some basics for personal financial education and growth, including the power of life insurance products and home ownership in creating generational wealth.

Amy Kardel joins Jim Blasingame to discuss the increased expectation of younger employee candidates to be attracted to an organized and ongoing training program, and how to make that happen.

NFIB Chief Economist Bill Dunkelberg reports, "As inflation continues to dominate business decisions, small business owners’ expectations for better business conditions have reached a new low. The ... » More

Just like competing in the Tour de France, a successful small business must have a high-functioning team, communicate well, achieve a high level of preparation, and maximize technology. » More

The American experiment forged the blessing of freedom and the ideal of liberty into that very American alloy: entrepreneurship. It’s the energy that’s powered the American Dream at home and became... » More

Negotiating is a process of communication between two or more parties to reach an agreement – like purchasing a small business, leasing an office, hiring an employee, selling a product, or trying t... » More

Parental love is a paradox, simultaneously delivering the expectation of safe harbor with the consequences of discipline. Mothers occupy the pinnacle of parental love, but there’s a uniqueness abou... » More

According to NFIB Chief Economist Bill Dunkelberg, "Inflation continues to outpace compensation which has reduced real incomes across the nation. Small business owners remain very pessimistic about... » More

In the 20th century, sellers controlled information about their products, services, and innovations. But in the 21st century Age of the Customer, your customers not only have access to the informat... » More

Thomas Edison called failure, “successfully discovering what doesn’t work.” It’s true, you learn more from failures than you do from successes because when you succeed, you’re not inclined to be in... » More

Recognizing America's militia, Jim reminds us of the origins of Memorial Day, and how the coronavirus pandemic should make us all even more reverential to those who paid the ultimate sacrifice to p... » More

Could you use a vacation this summer? Could your business use a vacation from you? Here are four ideas to help you consider taking more time off. » More