The Age of The Customer®
Advice, information and training in the field of economics, business operations and business management.
THE AGE OF THE CUSTOMER® is a fundamental belief system originating with Jim Blasingame.
THE AGE OF THE CUSTOMER® is a line of products and services offered by Jim including a series of books, written articles and publications, and educational materials; advisory services; and consulting/training all in the field of Economics, Business Operations and Business Management.
THE AGE OF THE CUSTOMER® Menu
Please browse the following selection of THE AGE OF THE CUSTOMER® educational audio products to learn more about Jim’s motivational beliefs, products, and services concerning small business economics and operations; including Jim's exclusive series of THE AGE OF THE CUSTOMER® shows.
People don’t care how much you know, they want to know how much you care. Len Marrella joins Jim Blasingame to discuss the traits of service leadership: caring, character and competence, and how that converts to values in the marketplace.
Can your customers find information they need on your website? Rob Levin joins Jim Blasingame to talk about how to use website content to engage customers and remain relevant in The Age of the Customer™.
Do you know the keys to success at the "moment of relevance?" Jim Blasingame offers 3 factors that will help you successfully negotiate the moment of relevance with customers and prospects.
Does your online presence "fit the eye" of your prospects? Jim Blasingame talks about the moment of relevance when prospects see your online presence and decide whether it "fits their eye" before you even know they exist.
This is the century of the entrepreneur. Walter Kiechel joins Jim Blasingame to discuss Wall Street versus Main Street and why small companies are better at serving customers and seeking excellence AND learning from failures.
Your greatest fear should be irrelevance. Jim Blasingame talks about The Age of the Customer™ and the changes in the way you connect to customers as they seek new solutions, plus how to stay relevant.
Are you meeting your sales goals? Jim Blasingame talks about making sure your small business is moving away from Age of the Seller practices and in the direction of The Age of the Customer™ expectations.
The The Age of the Customer™ is affecting how you train and deploy a sales team? John Dini joins Jim Blasingame to discuss specific ways sales training and the sales effort has changed in The Age of the Customer™.
Is your sales strategy keeping up with the new marketplace? John Dini joins Jim Blasingame to talk about how the way you sell is being impacted by The Age of the Customer™.
It's not enough to be competitive, you also have to stay relevant. Alex Terry joins Jim Blasingame to discuss how cloud computing allows small businesses to be competitive and avoid becoming irrelevant in The Age of the Customer™.
