Are you prepared to turn customer complaints into profits?
Steve Martin joins Jim Blasingame to reveal the reasons why a customer complaining is one of the best ways to improve your profitability, if your ego can handle the information.
More interviews with Steve Martin
Why cash is about today, and profit is about tomorrow
The power of having balanced and multi-faceted success goals
How to more broadly define success in the marketplace
Getting help with business buying due diligence
Even if a business-in-a-box offer is legal, it still might not be for you