Pamela Harper

The power of watching customers, in addition to listening to them

Pam Harper joins Jim Blasingame to reveal the power of observing the actions of customers, beyond what they tell you they’re going to do, and then be ready to shift to that post-pandemic reality.

More interviews with Pamela Harper

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Developing relevant content as part of your strategic execution
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The role that emotions and facts play in strategic thinking
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Focusing forward to possible silver linings in a post-pandemic marketplace
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How to test your team structure and effectiveness under stress
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These are times when your teams are being tested