Interview with Mark Mayberry
Mark helps Jim kick off National Customer Service Week by talking about the things we need to do to make sure we know what our customers want, what their experience is when they do business with us, and what they think about that experience.
More interviews with Mark Mayberry
Why a slow economy is the best time to train employees
Small business customer care stories
Small business customer commitment threshold
Keeping customers happy
Differentiate yourself from your competitors
Articles by Mark Mayberry
It's About Time!
How customers view your promotions is very important. Mark Mayberry gives you some examples of promotions that have turned him off.
More Than Just Flowers
Small Businesses can set themselves apart by the way they treat their customers. Mark Mayberry tells a story about just how important is it to make your customers feel special.
Shazzam"...Or..."Nega-zam?
Your businesses' customer service can either come across as a "Shazzam" or "Nega-zam" moment. Mark Mayberry describes a few past moments where he has experienced both of these.
A Great Question!
Are you caring for your customers in a personal way? Here is an example of excellent customer care from Mark Mayberry.
A Service Vacuum
Does your company leave your customers in a service vacuum? Mark Maryberry explains what it is and why you shouldn't do that to your customers.