Mark Mayberry 
President, The Mayberry Group and author of Building The Dream Workforce
Website
www.markmayberry.comInterviews with Mark Mayberry
Why a slow economy is the best time to train employees
Small business customer care stories
Small business customer commitment threshold
Keeping customers happy
Differentiate yourself from your competitors
Measuring customer service
Beating the competition in more than price
Secrets to long-term business survival
Using common sense to serve customers
Eliminating customer prevention
Articles by Mark Mayberry
It's About Time!
How customers view your promotions is very important. Mark Mayberry gives you some examples of promotions that have turned him off.
More Than Just Flowers
Small Businesses can set themselves apart by the way they treat their customers. Mark Mayberry tells a story about just how important is it to make your customers feel special.
Shazzam"...Or..."Nega-zam?
Your businesses' customer service can either come across as a "Shazzam" or "Nega-zam" moment. Mark Mayberry describes a few past moments where he has experienced both of these.
A Great Question!
Are you caring for your customers in a personal way? Here is an example of excellent customer care from Mark Mayberry.
A Service Vacuum
Does your company leave your customers in a service vacuum? Mark Maryberry explains what it is and why you shouldn't do that to your customers.
Pass the Mustard
Mark Mayberry recalls a small business restaurant celebrating 90 years and offers insight on how you can do the same.
Can You "Digg" It?
The most famous man on the Internet is Kevin Rose, according to Inc. Magazine. Mark Mayberry tells you why.
Who's the Turkey - Promotions
Small business owners can learn about customer service during the holidays. Mark Mayberry gives you an example.
Blue Motors
Learn how to differentiate.
Fighting Goliath
Do you have a "Goliath" Customer?