Linda Ireland

Your future success lies in the customer experience

Business is so much easier when we just ask customers what they want. Linda Ireland talks to Jim Blasingame about why our customers' experiences with us are the key to growing sales and profits in the future.

More interviews with Linda Ireland

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How can excellent customer service become capital?
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Unleashing opportunity hidden inside your organization
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How improved customer service becomes the best kind of capital
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The experience: the only way to "wow" customers