Carmine Gallo is the communications coach for the world’s most admired brands. He is a contributor for Forbes.com and writes for the Leadership channel. Gallo has written several bestselling and award-winning books including The Innovation Secrets of Steve Jobs which is the winner of an Axiom award for one of the top three best business books of 2011. Gallo’s latest book, The Apple Experience: Secrets to building insanely great customer experiences takes a look at the phenomenal success of Apple Stores and gives practical techniques on how you can re-imagine the customer experience in your organization.

Gallo has been featured in The Wall Street Journal, The New York Times, Success Magazine and on CNBC. Gallo has also been asked to give presentations to marketing and MBA students at Stanford, UCLA, and UC Berkeley. He graduated with honors from UCLA and has a Master’s Degree from the Medill School of Journalism at Northwestern.