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Eva is a multi-faceted small business resource, and she begins her visit by talking with Jim about how an Internet discussion group works. They move on to talk about how to pay only as much taxes as you are required, including the home-office deduction, and self-employment health insurance deductions, among other things.

Lou helps Jim focus on the importance of having an effective credit policy as you extend credit to your customers. One idea Lou mentions is having a credit scoring policy, which includes gathering information on a credit application, and determining how much credit to extend to any individual business. Lou also reminds us to get AND check those credit references. He also encourages you to use the banking method of applying the "4 Cs" of providing credit.

Lou begins his visit with Jim by talking about how his company helps small business collect their receivables, including a discussion of some helpful documents. They move on to talk about how to build a sound accounts receivable collection program. Specifically, Lou explains what it means when an account ages and the affects of time on collectability. They talk to a caller who asks how to deal with a collection agency that is contacting you about a collection effort.

Ellen helps Jim discuss how to manage working with your family, with all the business stress, and then share in family settings with these same people. The challenge is to be able to partition the two areas of your life so that you can be productive and successful in the business, and civil and loving in the family circle. Ellen provides tools that will help you leave the business at the office, especially during the holidays.

Gary talks with Jim about the major shift in pricing trends in the global marketplace from inflation to deflation, a word rarely used until recently in this context since the 1930s. Gary talks about the difference between good and bad deflation. Gary and Jim also talk about the "18 Points Of Business Strategy" in a deflationary trend that are in Gary's book.

Doug and Jim begin by emphasizing the importance of regular financial statements, including the availability of in-house accounting software, and the importance of having at least a periodic review by a CPA. They finish their discussion by talking about the difference between accrual accounting and cash accounting.

Doug and Jim continue their series on how to read and understand your financial statements, with emphasis on the items typically found at bottom of the operating statement, such as other income and expenses like sale of assets, provision for taxes, and what to do with financial odds and ends on your operating statement. They move on to discuss how the Balance Sheet functions, plus how it connects to the operating statement.

Doug and Jim continue their discussion of how to read and understand financial statements, and this visit is focused on the Operating Statement, with emphasis on the gross profit, the difference between margin and mark-up, and the relationship between gross profit and overhead expense.

Gary joins Jim to talk about whether inflation is ending, and if deflation is emerging to replace inflation's place in the marketplace. They discuss how inflation has impacted our marketplace over the past 30 years, how certain sectors of the marketplace are currently in a deflationary period, and a number of deflationary forces Gary identifies in his book.

Doug and Jim discuss how to understand the difference between cash and accounting, as well as how to understand the financial statement which has a number of different names, such as an operating statement, a P&L, and income statement. Teaching people to understand how to read financial statements on the radio may never have been attempted before. Jim and Doug are professionals, don't try this at home.