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What is the most important moment in the marketplace? Jim A joins Jim B to talk about this moment -- when employees meet customers -- and how to define, measure and improve it.

How do you know when you need help with taking your business to the next level? Bill talks with Jim about how to pinpoint when you should be seeking help from a technology service provider.

How does a "HR department in a box" sound? Jan and Dana talk with Jim about some of the critical issues small businesses face with regard to managing people in an effective and professional way.

Is your organization built on trust? Arky and Jim talk about how important the concept and practice of trust is in all of our lives and how you can produce a financial ROI from managing and executing with trust.

Joan and Jim open this interview talking about what is being done by the government to assist the thousands of homeowners who are in danger of loosing their houses through foreclosure. They also discuss some new advances in wireless Internet access in your car and on airplanes. Then the editor-emeritus of the Kiplinger Editors, Austin Kiplinger, joins Jim as they celebrate his 89th birthday and the 84th anniversary of the Kiplinger Letter. Jim considers Mr. Kiplinger to be a national treasure and a witness to the 20th century, so you don't want to miss his perspectives on the current and future economic and political landscapes.

Building a successful team has many elements and Kristin talks with Jim about how humbling it can be, why that's a good thing, and how to use this element to your advantage.

How do you create outrageous success with ease? Marc has done this, and he talks with Jim about how it's possible, if you have the right attitude about those around you.

How is networking different in other countries? Andrea has just returned from a trip to China, and she talks with Jim about what you need to know when making new acquaintances and business prospects in other countries and cultures.

How much does environmental regulatory compliance cost your small business? More than you think, and Angela joins Jim to discuss these often unseen costs.

Adrian and Viviana join Jim to talk about some of the programs that are being developed to help our members of the military who have become disabled as a result of the duty in Iraq and Afghanistan.