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Steven, the new administrator for the U.S. Small Business Administration, joins Jim for the first time to talk about what the SBA is doing for small businesses and what it's like to be the new leader of the SBA. Administrator Preston ends the interview with a message to small businesses.

Steven talks with Jim about the important role that communication plays in growing a small business.

Steven and Jim talk about some of the keys to success as a small business owner, including being part of your local chamber of commerce.

Steven and Jim talk about how to get others to deal with you in an honest way, including how to know when someone is using the tactic of exclusion.

Steve discusses with Jim how much optimism he is seeing as he talks with small businesses across the country. He goes on to say that the biggest challenge is finding good people to take advantage of the opportunity. Then Steve and Jim talk about how to find and keep the best people.

Steve and Jim begin their visit talking about the 21st century momentum they're seeing in local chambers of commerce. They go on to discuss some of the challenges and opportunities they see facing small businesses.

Steven and Jim talk about how less-than-honest communication costs small businesses money and perhaps even success. Steven offers some tips on how to improve communication and get the most out of everyone. At the end, however, Jim reminds Steven of certain scenarios where white lies actually work.

Seven joins Jim to talk about how just being honest will help small business owners with their new year's resolutions in 2005.

Jim and Steven discuss five ways to improve the success level at work and why stress needs to be removed from your organization.

Steven joins Jim to talk about how honesty can benefit an organization.