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If you get customers to come in, is your organization prepared to connect with them? Alan Maites talks with Jim Blasingame about how to make sure that all of your marketing and branding efforts, including face-to-face, emphasize the need to connect with prospects and customers.

How is branding different during a slow economy? Tom Asacker talks with Jim Blasingame about some of the things we need to do to make sure our brands remain vital and relevant to customers during economically challenging times.

Andrew Sherman talks with Jim Blasingame about some of the factors that are creating a challenging economy, including the facts that are in evidence and the myths and misinformation that are perpetuated by the media.

What does it take to get employees to say "thank you" to customers. Prioleau Alexander and Jim Blasingame talk about why managers have to be specific and intentional in training employees how to express proper verbal gratitude to customers for their business.

Are you a discerning consumer of information and news? Amy Menafee talks with Jim Blasingame about how to consume news and information instead of just taking all the media give us at face value.

How does an intellectual property licensing business model work? Alan Freedman talks with Jim Blasingame about how he has turned his knowledge of computers and technology into a product that other companies pay him for.

What does trust have to do with customers? Arky Ciancutti and Jim Blasingame talk about why small businesses must make the trust connection happen between employees and customers, and how to do that.

What are some of the critical errors small businesses should avoid? Alison Diboll talks with Jim Blasingame about three key mistakes that should not be made if you want to remain in business.

Learn from one of the Internet pioneers as Alan Bechtold joins Jim Blasingame to talk about how to start your own online business.

How is the credit crisis impacting small businesses? Art Kleiner talks with Jim Blasingame about the current credit landscape that small businesses are operating in.