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Do you think about customer service in transaction terms? Ed Abel joins Jim Blasingame to talk about why the only way to deliver excellent customer service is to think about the solution in terms of a relationship with the customer, not a transaction.

What is the best way to express appreciation to customers? Ed Abel joins Jim Blasingame to talk about some of the specific ways to train employees - and owners - how to properly and effectively express and show gratitude to customers for their business.

Do your customers know all the things your business offers? Ruth King joins Jim Blasingame to talk about staying top-of-mind with customers by making sure they know all the products and services you offer.

What causes a small business to lose a customer? Ruth King joins Jim Blasingame to reveal some of the reasons customers don't come back to your small business, and they're all self-imposed.

What can small businesses do to help big business customers impact sustainability? Bruce Piasecki joins Jim Blasingame to talk about how innovation is the best way for small businesses to serve their customers and get the best margins.

Why is sustainability more appropriate than "green?" Bruce Piasecki joins Jim Blasingame to that more large companies are focusing on sustainability instead of a "green' agenda, and how this will impact small business vendor contractors.

Teaching lobbying organizations about ethical lobbying. Stephanie Vance joins Jim Blasingame to report that unethical lobbying actually doesn't work, plus steps on how to influence the political process with ethical behavior..

Future earnings should not be part of a business' value? Russ Brown joins Jim Blasingame to explain how to consider future earnings as part of the valuation process of buying a small business.

How do you value a small business for sale? Russ Brown joins Jim Blasingame to talk about the most critical fundamental when it comes to arriving at a value for your small business.

What has to be done in order to reclaim America from Washington and Wall Street. Ned Ryun joins Jim Blasingame to discuss the training of people to run for office and influence politicians based on the will of the people, not the political class.