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Marsha Egan joins Jim Blasingame to redefine the concept of being "remarkable" and how achieving this level with customers is an important goal.

David Giuliano joins Jim Blasingame to talk about his experience coaching family-owned businesses and what are the most common issues he sees.

David Giuliano joins Jim Blasingame to talk about the challenges small business owners face balancing life and business, and how a CEO coach can help.

Bill Dunkelberg joins Jim Blasingame with the NFIB Report that reveals uncertainty about the future prevails among small business owners, largely due to anti-business policies from Washington.

Bill Dunkelberg joins Jim Blasingame with the NFIB Index of small business optimism that shows Main Street sales decline in the last month, as well as capital expenditures.

Bill Dunkelberg joins Jim Blasingame with the NFIB Index of small business optimism to report that the indicator declined in the previous month likely to to uncertainty, not weather..

Sheila Heen joins Jim Blasingame to provide the surprising news that men and women are not different in their natural challenge at successfully receiving feedback.

Sheila Heen joins Jim Blasingame to talk about the art and science of receiving feedback, which is a lot different from being good at giving feedback.

Jim Blasingame talks about how to take advantage of the resources he makes available for free to help small business owners come into The Age of the Customer.

Jim Blasingame reveals how the rules of business have changed since customer expectations are expressed as relevance factors long before they discover whether you're competitive or not.