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Rob Grede joins Jim Blasingame to reveal that you MUST determine from a customer complaint whether this is a one-off issue, or a systemic problem within your organization.

Rob Grede joins Jim Blasingame to reveal three things you have to to if you want to turn customers who have a complaint into brand loyal customers, which Rob calls the "3 Rs".

Rob Grede joins Jim Blasingame to reveal extensive, multi-industry research that shows for every complaining customer, there are 24 who have a problem don't complain, and what that means to your small business.

Kita Szpak joins Jim Blasingame to reveal the formula to use if you want to make sure happiness is part of your success plan, including being grateful and two other important factors.

Kita Szpak joins Jim Blasingame to talk about whether you can have real success if happiness isn't a big part of the result.

Pam Danziger joins Jim Blasingame to reveal how sometimes new thinking by you, or your competitors, create disruption.

Pam Danziger joins Jim Blasingame to talk about the new disruption that is occurring for businesses when their customers, not competitors, are empowered.

Beverly Flaxington joins Jim Blasingame to talk about how to prioritize your work and worry around what you can control, can’t control but can influence.

Beverly Flaxington joins Jim Blasingame to reveal the power of self-analysis in discovering and eliminating the self-imposed obstacles we create for ourselves.

Beverly Flaxington joins Jim Blasingame to talk about her career as a hypnotherapist and the success she’s had working with professionals in helping them overcome their fears and insecurities.