Customer expectations may not be about product and service
Tim Berry joins Jim Blasingame to reveal that the customer expectations your market research should look for should include a 360 view, not just those that are products and service.
More interviews with Tim Berry
Tim Berry’s Razor: “Deliver value to customers”
Don’t let content prevent you from the essential context of business planning
The power of business planning fundamentals
Wrapping up 20 years of radio broadcasting
What hasn’t changed in the past 20 years in the marketplace?