The three levels of honesty you didn’t know
Steven Gaffney joins Jim Blasingame to reveal the three levels of honesty to use as a process to better customer service, including reactive, proactive and foreshadowing.
More interviews with Steven Gaffney
Claiming your power involves some risk-taking
Are you prepared to claim your personal power?
How to create a powerful culture that serves powerful teams
Identifying the three types of human responses to challenges
The four phases of finding growth opportunities in a crisis
Articles by Steven Gaffney
8 Ways to Jump Start the New Year
Do you want to get off to a good start in 2016? Steven Gaffney offers 8 simple things you can do to make this your most meaningful year yet.
The Power of Appreciation
Steven Gaffney explains how to Create an Organizational Culture of Appreciation that Impacts the Bottom Line
The Halloween Principle
Steven Gaffney shares his Halloween themed advice about being spooked.
Beware of the 5 Communication Myths!
Steven Gaffney covers the top 5 communication myths and how to handle them.
“How to Listen for the Real Message”- Lesson Learned from My Mother
Steven Gaffney shares advice on how to make sure you are listening to what others are saying.