Nance Guilmartin

Do you ever allow your emotions to be hijacked?

What are emotional hijacks? Nance Guilmartin joins Jim Blasingame to define emotional hijacks, explain how it happens and what you can do to prevent them from ruining your day or your life.

More interviews with Nance Guilmartin

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Learning how to deal with "stressure"
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Can a simple pause defuse potential conflict with customers?