Quality process = loyal customers and more profit
Quality process = loyal customers and more profit. Quality expert, Leslie Kossoff, joins Jim Blasingame to reveal how having a quality process, rather than quality service, leads to more loyal customers and more profits.
More interviews with Leslie Kossoff
A new quality process instruction service
Installing a quality culture in your business
Why the quality process is better than quality service
How to find quality opportunities in the sales organization
How sales feedback contributes to the relevance of quality
Articles by Leslie Kossoff
Corporate Etiquette and Public Maulings
Management in a small business, especially family-owned, can be hectic. Here is an example of what not to do from Leslie Kossoff.
From Vision to Execution: A Design Perspective
Visioning is popular in the fashion business, but it should be popular in your business as well. Leslie Kossoff tells why.
The Success of Failure
Failure, in too many countries and cultures, is seen as an ending. That's wrong. Leslie Kossoff tells us why failure isn't always a bad thing.
Creating Positive Disruption
A lesson from Radiohead's marketing... It's time to get your organization's head out of the proverbial sand.
Organizational Currency
Three primary currencies that we deal with.