The difference between quality service and quality process
What is the difference between quality service and the quality process? Leslie Kossoff and Jim Blasingame explain why quality service costs too much and quality process is a good investment.
More interviews with Leslie Kossoff
A new quality process instruction service
Installing a quality culture in your business
Why the quality process is better than quality service
How to find quality opportunities in the sales organization
How sales feedback contributes to the relevance of quality
Articles by Leslie Kossoff
Corporate Etiquette and Public Maulings
Management in a small business, especially family-owned, can be hectic. Here is an example of what not to do from Leslie Kossoff.
From Vision to Execution: A Design Perspective
Visioning is popular in the fashion business, but it should be popular in your business as well. Leslie Kossoff tells why.
The Success of Failure
Failure, in too many countries and cultures, is seen as an ending. That's wrong. Leslie Kossoff tells us why failure isn't always a bad thing.
Creating Positive Disruption
A lesson from Radiohead's marketing... It's time to get your organization's head out of the proverbial sand.
Organizational Currency
Three primary currencies that we deal with.