Employees don't like to be micro-managed
Keep good employees by giving them more authority to solve customer problems. Leigh Branham joins Jim Blasingame to discuss his work on why good employees quit, including not being given enough authority to do their jobs well.
More interviews with Leigh Branham
Do you know the true cost of employee turnover?
Two types of employee turnover: preventable and inevitable
Do you know the true cost of employee turnover?
Two types of employee turnover: preventable and inevitable
How expectations impact the definition of a “good job”