The evolution of the value of customer reviews
The double-edge sword of customer reviews? Jonathan Salem Baskin joins Jim Blasingame to discuss how user-generated content (UGC), or customer comments, are becoming better at revealing authenticity than predicting your experience.
More interviews with Jonathan Salem Baskin
Your brand is the perfect platform to demonstrate values
The evolution of the value of customer reviews
Your brand is the perfect platform to demonstrate values
Social media: the newest platform for building communities
Social media is not new - it has a long history