Employees are also company ambassadors

Your employees are your face and voice to customers. Jane Jordan-Meier joins Jim Blasingame to discuss why you should empower employees, and also use social media, to help defuse a crisis or any negative PR.

More interviews with Jane Jordan-Meier

How to manage social media in the event of a crisis?

Featuring Jane Jordan-Meier – October 19, 2012

What are the four key crisis managment steps?

Featuring Jane Jordan-Meier – October 19, 2012

Crisis management: Don't follow the Obama administration

Featuring Jane Jordan-Meier – October 19, 2012

How to empower employees to defuse a potential crisis

Featuring Jane Jordan-Meier – July 03, 2012

What's the best practice in a corporate crisis?

Featuring Jane Jordan-Meier – July 03, 2012