The Age of the Customer®, Part 27: Customer service training

Are your employees empowered to offer memorable customer service? Eric Karjaluoto joins Jim Blasingame to discuss why businesses should invest in customer service training, plus the influence of the Internet on customer behavior.

More interviews with Eric Karjaluoto

Putting authenticity into your online presence

Featuring Eric Karjaluoto – January 24, 2012

How do customers find your online presence?

Featuring Eric Karjaluoto – January 24, 2012

Why digital success requires relevancy

Featuring Eric Karjaluoto – November 10, 2011

Digital success requires creative form to follow function

Featuring Eric Karjaluoto – November 10, 2011

Putting authenticity into your online presence

Featuring Eric Karjaluoto – July 26, 2011