The power of customer feedback
Ed Harrington joins Jim Blasingame to reveal why a complaining customer is your company’s best friend, and why you should be hiring people with an aptitude that makes them want to talk with customers.
More interviews with Ed Harrington
Converting from the pandemic sprint to a marathon pace
How one company handled work during the pandemic shutdown
Making your innovation look like leadership, not disruption
How to be more innovative during a pandemic
Making your innovation look like leadership, not disruption