Why "thank you" is a small business silver bullet
According to Bob Kustka and Jim Blasingame, a simple "Thank you" to customers could be the silver bullet that brings a customer back. And yet, these two words are too often not part of the conversation. Bob and Jim talk about this missing element and how and why it must be part of your small business customer care strategy.
More interviews with Bob Kustka
Include employees in your plan for the pandemic emergency period
Keeping your employees close during the pandemic with communication
Four things that will help you keep your best people
Before you can hire the best people, you have to define what that means
Use MBWA to encourage employee retention