Interview with Beverly Inman-Ebel
When there is a customer complaint, it's best to handle it immediately. Bev talks with Jim about a real-life case she experienced and how not to handle a customer complaint or concern. <br></["br"]>
More interviews with Beverly Inman-Ebel
Why motivation is a big part of your emotional intelligence
What is emotional intelligence and why should you care?
Why America needs more responsibility, not more complaining
Reach out to customers with a virtual holiday message
Why America needs more responsibility, not more complaining
Articles by Beverly Inman-Ebel
Conjunctions
What type of conjunction are you in a meeting? Beverly Inman-Ebel offers some analogies and tips to get more accomplished in your business meetings.
Stimulus Package for Service
In today's economic climate, cost is not the only deciding factor for purchases. Beverly Inman-Ebel offers some tips on providing service with her acronym for SERVICE.
My Stimulus Package
Need some inspiration? Beverly Inman-Ebel says to create your own stimulus package and tells what she does for hers.
Four Points of Joy
Do you target your points of joy in the morning? Beverly Inman-Ebel recommends using the four points of joy, and she tells you why.
For Permanent and Positive Change
With new years come new thoughts and ideas for small business owners. Beverly Inman-Ebel recommends making some changes this year that will make things run smoother.