Interview with Ben McConnell
Ben joins Jim to talk about how customers want to have relationships with the businesses they do business with. Knowing this, they talk about how to develop relationships with customers to create loyalty.
More interviews with Ben McConnell
Interview with Ben McConnell
Interview with Ben McConnell
Interview with Ben McConnell
Interview with Ben McConnell
Interview with Ben McConnell
Articles by Ben McConnell
Social Media as Customer Service
Are you a social networker? Ben McConnell supplies the stats for Americans who use social media sites and their interaction with business.
7 Reasons Why Businesses Should Blog Now
Blog enthusiasts are excellent evangelist candidates.
How to Ignore Your Best Customers(2)
the TiVo Way (Part 2)
How to Ignore Your Best Customers
the TiVo Way (Part 1)