Leading international etiquette expert and the founder of The Protocol School of Palm Beach. She is the author of Business Class: Etiquette Essentials for Success at Work (St. Martin's Press, 2005), and Poised for Success (St. Martin's Press, November 2011). Jacqueline travels all over the world sharing her knowledge through seminars, keynote speaking and executive coaching. She also offers train-the-trainer courses to men and women who want to start their own etiquette business.

Jacqueline is a popular source for media outlets including The New York Times, USA Today, The Wall Street Journal, Glamour, Time, Fortune, Cosmopolitan, Women's Day, Women's Health, and O: The Oprah Magazine, among others. She has appeared on a variety of television and radio shows including ABC's 20/20, The Fox Report with Shepard Smith, CNN's Anderson Cooper 360°, ExtraTV, CNBC, and NPR.