Darby Checketts is President of Cornerstone Professional Development, which he founded in 1985. He began his career at Ford Motor Company. He served as Sales Training Programs Manager and as Corporate Quality Services Manager for Digital Equipment Corporation. He was Vice President of Training Systems at Wicat Systems, Inc. He is the originator and worldwide proponent of Customer AstonishmentTM. Darby has worked with hundreds of leading organizations. Millions of individuals have benefited from his eye-opening and highly energizing presentations. He is the author of numerous books. The most recent are: Customer Astonishment: 10 Secrets to World-Class Customer Care, RDR Publishers 2006; Leverage: How to Create Your Own “Tipping Points” in Business and in Life, Career Press 2006; Positive Conflict: Transform Opposition into Innovation, Career Press 2007. Darby is also the creator of the CustomerChampionTM professional certification program. Please give us a call at 866-654-0811 and visit our Website at www.DarbyChecketts.com