Colleen Rickenbacher is a business owner, author, speaker, trainer and consultant. Speaking engagements on the importance of protocol and etiquette in your professional and personal life have taken Colleen around the World. She can be seen and heard regularly on national television and radio. She was recognized by Meeting News Magazine as One of the Top 25 Most Influential People in the Meetings Industry. Her book Be On Your Best Business Behavior covers all areas of practical business and dining skills. The tips she provides will strengthen your image and that of your organization and will separate you from your competition. You never want to leave money on the table because you did not have the proper business and protocol skills to close the deal. Her next book Be On Your Best Cultural Behavior covers the proper etiquette and protocol in 30 countries. These guidelines will allow you to navigate globally in our international climate.