Bob Sommers is the President of Essential Marketing Systems in Hawaii. Prior to moving to Maui he owned and operated the largest customer service training company in America, Sommers Communication, Inc., Bob also hosted the Recognized Expert Marketing Show for 8 years and is knows as the Likeability Guy on the Internet. Today Bob and his staff help local business owners build their reputation on the Internet through customer reviews and word of mouth marketing. There's probably no one on the planet that knows as much about the review process as Bob Sommers.