JoAnna Brandi joins Jim Blasingame to recommend thinking of all the things that are good and right about this year, instead of just the unfortunate and annoying parts.

JoAnna Brandi joins Jim Blasingame to define emotional intelligence and explain why the people around us are going to need that going forward more than ever.

Dave Anderson joins Jim Blasingame to reveal that while it’s often a manager’s job to know about problems employees have, and to be supportive, it’s not your job to solve their personal problems.

Dave Anderson joins Jim Blasingame to reveal the power of thought-leadership during this pandemic as a form of customer care, plus why asking questions, instead of telling, is the best way to help others.

Dave Anderson joins Jim Blasingame to discuss the progress that’s been made in Middle East peace in the past four years, and why that momentum will likely be hindered by a Harris/Biden administration.

Beverly Inman-Ebel joins Jim Blasingame to recommend that you wrap up the year with customers with a virtual holiday video – you can make it on your smartphone – of not more than 90 seconds, to thank them and offer best wishes for the New Year.

Beverly Inman-Ebel joins Jim Blasingame to discuss why we need to get off of social media more, complain less and take more responsibility for our own behavior and future.

Deb Calvert joins Jim Blasingame to remind you that the only thing you have that’s unique to offer customers is the experience they have when they do business with you, which is what they’re looking for.

Deb Calvert joins Jim Blasingame to remind you that part of the expectation of customers is to have an experience that’s different, and we have to train our teams to deliver that in every interaction.

Deb Calvert joins Jim Blasingame to remind you that after 2020, you can’t presume to know what your customers expect from you in 2021 – you have to ask them.