How surprises can lead to business breakthroughs

Use due diligence to find surprises before they cost money. Soren Kaplan joins Jim Blasingame to encourage small business owners to look for surprises in product development phase so they don't appear in the product delivery phase.

More interviews with Soren Kaplan

Make sure your surprises are focused on the customer

Featuring Soren Kaplan – August 09, 2012